Complaint
Q: Are you a manufacturer?
A: Yes, we are an experienced manufacturer with our own tooling and production lines.
Q: Do you accept OEM order?
Q: Will the jewelry fade?
A: We can do high quality electroplating, electrophoresis and painting. The color can last for more time than normal process. But your careful maintenance will greatly help to last its beautiful finish.
Q: How to place an order?
A: You can contact our customer service to raise order with item/code number and quantities you want.
Q: Does the item in stock?
A: Yes, we have many items in stock. Please contact us at any time.
Q: Can I mix different items and colors?
A: Yes, mixed orders accepted.
Q: How long to process my order?
A: Most of items in stock. If all items of your order in stock, we can ship within 1-3 day after payment. If no stock, please contact us to check the production plan.
Q: Can I have our own design?
A: Surely you can. We can do OEM orders with your own design.
Q: Can my logo be engraved on the bead?
A: Yes of course.
Q: How to pay?
A: You can pay by T/T, Western Union,and paypal.
Q: What about the lead time?
A: Sample order takes about 3-7 days; mass production takes 2-3 weeks subject to the order quantity & styles.
Q: How do you ensure the quality?
A: We have our own professional quality inspection team and the defective rate is less than 1%.
Q: If product with quality problem, what should I do?
A: You can contact us for repairing, replacement or refund.
