German fabric gram weight electronic balance accurately measures the gram weight of fabrics, electronic portable balance, precise and lightweight, with LCD display, stainless steel plate, touch switch, sealed front plate. With windscreen.
1. Q: What is your warranty ?
A: 12 months product warranty, but lifetime for services. Free accessories will be provided if any performance failure occurs within 12 months caused by non-human damage.
2. Q: How-to vedio provided ?
A: Yes, if required, our engineers will record a specialize how-to video for you.
3. Q: 1.Are your company a trading one or a factory?
A: Yes, we are a manufactured factory+ trade (integration),15 years focusing on test instruments field,7 years exporting experience.,warmly welcome to visit our plant(factory), we also support OEM and ODM.
4. Q: After an order is placed, when to deliver?
A: Generally about 15~25 working days, If we have stock, we can arrange the shipment within 3 days. Please be awared that our production lead time depends on specific items and item quantities.
5. Q: What about the warranty with after - sales services?
A: 12 months warranty. Besides,we can help you to repair your problem controller freely,even it's not from our factory. What you need to do is to send us the controller. After the warranty, the professional after-sale service team will provide perfect technical support,and help customer solve problems encountered while using our product, handles guest problems and complaints in a professional and timely.
6. Q: What about the services and product' quality?
A: Each instruments must be carried out 100% quality examination and test when shipping and delivery goods. Product use training, each of our product provide video training to show you how to install & operate. If necessary, our engineers would be go abroad to training, repair and others help you need.
7. Q:what about the packing of equipment?
A: Covered with air bubble film before put the machine into the stanard exporting wooden case which not only has good shock absorption, impact resistance, heat sso has the advantages of nontoxic, odorless, moisture corrosion, good transparency etc.