Complaint
KNOW-HOW Dump Truck owns patent electricity control system :
Enhanced framework , overload capacity improve 20% , Average non-stop working time improve 50% than competing products
| Know-How Group was established in Shuozhou City, Shanxi Province in 1998. It is a leading mining equipment manufacturer and service provider in the country. It owns well-known enterprises such as Know-How Technology, Know-How Electromechanical, and Know-How Construction. In the group, more than 85% of employees have a college degree or above, and more than 65% of employees have professional qualification certificates. Know-How Group adheres to the cooperation concept of "a promise is worth a thousand gold, a vast ocean embraces hundreds of rivers, quality creates the future, and cooperation creates value", providing services for more than 40 well-known domestic and foreign enterprises such as China Coal, Shenhua, Shaanxi Coal, etc. Investment, mining equipment repair and maintenance, mining engineering, mining new energy equipment development and energy supply services" four core business development pattern. The group practiced the strategic choice of "being close to customers", and with the enterprise spirit of "service, progress, innovation, and truth-seeking", further gathered strength, gave full play to its own advantages, and carried out deep integration through mining equipment development, energy supply services, and equipment maintenance and operation , build an intensive, intelligent and efficient mining equipment use ecology, promote the development of clean energy in mining areas, and provide one-stop services for mining companies to build ecological civilization and build environmental mines. |
| Q1: What is your lead time? |
| A: Usually it is 15-20 days after deposit received. |
| Q2: What is the warranty of the trucks? |
| A: 12 months about engine, axle and transimission, some spare part can be 18 months. And we can help you solve every problem about the truck by email and phone . |
| Q3: What's your payment terms? |
| A: T/T: 30% deposit by T/T,70% balance should be paid before shipment. L/C: 100% irrevocable Credit of Letter. |
| Q4: How about the after sales service? |
| A: We provide technical support and spare parts for long life time of our products. We can also dispatch the engineers to clients' yard if requested by clients . |
| Q5: If the transportation distance is long , can you assist us to arrange the charging station ? |
| A: Yes , we can |
| Q6: What about the spare parts supplying and technical training ? |
| A: We will keep close supervision with clients' trucks from the day the trucks delivered . Parts are sufficient in our stock for trucks repair and maintenance ,and we can dispatch engineers to clients yard if requested by clients . |
