Complaint
Q: Do you make customized products or finished parts?
A: We make OEM or ODM products, all parts are not in stock, custom made according to customer's drawings or samples! If you have any parts to be made, please feel free to send your drawings/samples to us.
Q: Will my drawing be safe after you get it?
A: Yes, we will not release your design to third party unless with your permission. And we can sign the NDA before you send the drawing.
Q: What is the MOQ?
A: Usually we don't set MOQ, but the more, the cheaper. Besides, we are happy to make prototype part or sample for clients to ensure quality standard.
Q: Whether some samples can be provided?
A: Yes, sample cost is needed, but we will return it back when proceed into mass production. If a tooling is needed, we will charge the mold fee before starting.
Q: What's your products range?
A: OEM & ODM products range: Auto parts, Truck Parts, Engine parts, Agriculture equipment parts, Train parts, Hardware, etc.
Q: What's machining machines do you have ?
A: Cnc punch press, Laser cutting machine,Cnc bending machine,etc..
Q: Do you have any test equipment?
A: Yes, we have Optical Spectrum Analyzer, CMM, Hardness test equipment, Tensile test machine.
Q: How to deal it when they are found to be in poor quality?
A: Please rest assured that all of our products are QC inspected and accepted with inspection report before delivery and generally there will be no non-conformance; in case of non-conformance, please contact us immediately, sending us some pictures or videos or send the defective products to us for replacement.
