Complaint
| 1. When can I get your reply ? We usually quote within 24 hours after we get your inquiry. If you are very urgent to get the price, please call us or tell us in your email so that we will regard your inquiry priority. | |
| 2. How can I get a sample to check your quality? After price confirmation, you can require for samples to check our quality. If you need the samples, we will charge for the sample cost .But the sample cost can be refundable after order confirmation when your quantity of the order is reaching certain amount. | |
| 3.What kind of files do you accept for printing? In usual , PDF, Core Draw, high resolution JPG | |
| 4.Can you do the design for us? Yes we can . We have professional team with rich experience in display design and manufacturing. You can design it and send to us , or we can design it together . | |
| 5.How long can I expect to get the sample? After you pay the sample charge and send us confirmed files, the samples will be ready for delivery in 3-7 days. The samples will be sent to you via express and arrive in 3-5 days. You can use your own express account or prepay us if you do not have an account. | |
| 6.What about the lead time for mass production? Honestly, it depends on the order quantity and the season you place the order. The lead time of MOQ is about 10 to15 days. Generally speaking, we suggest that you start inquiry two months before the date you would like to get the products at your country. | |
| 7.What is your terms of delivery? We accept EXW, FOB, CIF, etc. You can choose the one which is the most convenient or cost effective for you. |
