FAQ:1: Are you a manufacturer or a trading company?
A: We are manufacturer, we have our own factory and trading company.
2: What kind of payment terms can be accepted?
A: For the payment terms, L/C, T/T, DA, D/P, Western Union are acceptable(ok)
3. How about the minimum order quantity?
A: The MOQ is 1 piece.
4. How about the sample policy?
A: We can accept sample order to test the quality, but the sample and courier cost should be borne by the customer
5. How long will it take to execute my order?
A: Please tell us the quantity and model of the products you want to order, so that we can give you a detailed schedule.
6. How will I know that my order is complete?
A: After receiving the deposit, we will arrange production immediately. After the order is completed, we will also send you the inspection picture of your order before delivery for your confirmation.
7. Can you arrange the shipment for us?
A: Yes, we will notify you when the order is completed, and we can also arrange shipment at the same time. There are LCL shipping and FCL shipping with different order deadlines, and the buyer can also choose air or sea shipping according to your requirements. The logistics company will notify you when your order arrives at the nearest sea or river port
8. Can you guarantee your products?
A: Yes, we guarantee your 100% satisfaction with all of our products If you are not satisfied with our quality or service, please feel free to reply to us. If the product does not meet the contract requirements, we will replace it for you free of charge or give compensation in the next order.
9. Can I visit your company?
A: Of course, we are always happy to serve you. If you want to order our products and visit our company, please contact us to make an appointment.
10. Do you provide custom designs?
A: Custom designs are certainly available. We have very rich experience in custom shelves
Complaint
