Complaint
1).What's your product guarantee?
Normally we offer 12 months warranty, and lifetime maintenance.
We can also extend the warranty time per client's request.
2).Does your product has any certificate?
Almost all our medical equipment is CE, ISO approved, and some of them has FDA certificate.
3).What's your payment terms?
We can accept T/T,Western Union, Money Gram, Paypal, Alibaba Trade Assurance, L/C,cash etc
4).What's your product lead time?
Normally all our medical equipment are in stock, so we can deliver goods within 3 workdays after receipt payment.
5).How to maintenance the product if it has problem?
We have professional engineers,they will solve your problem by communicating with skype or phone.
If the machine is totally broken and can not work, send it back to us and we will send a new one to you.
6).What's your training policy?
Medsinglong offers free product training for clients.Clients can choose video,voice,email,skype for online training.
Moreover, Medsinglong has client training courses every year, client can visit Medsinglong for face to face training.
Meanwhile,Medsinglong support training in client's office as required.
