Complaint
| Product Description | FAQ | ||||||||||
| EU/UK Google Smart Home Automation Tuya Wireless Remote Control Wifi Touch Switch | Q: How about sample? | ||||||||||
| Panel Material | Tempered Glass | A: We can provide the samples ,but the post charge is for customer's account. | |||||||||
| Size | 86*86mm | Q:If can made our brand? | |||||||||
| Color | White,Black | A:OEM/ODM, both available. | |||||||||
| Smart Multi-Control | Voice Control, App Control,Touch Control | Q:What certification have you obtained? | |||||||||
| Power/Voltage | 90-265V | A:We have obtained CE and ROHS | |||||||||
| Frequency | 50Hz/60Hz | Q:Are you a factory? | |||||||||
| Back Wiring Method | Screw connection | A: Yes, welcome to visit our company and factory. | |||||||||
| Rated Power | 1000W/Gang If it used for Led and energy saving bulb, power should be less than 400W/Gang | Q: Why could not my phone connect to the switch? | |||||||||
| Wiring | Single live no neutral | A:Please check if your Wi-Fi router is 2.4Ghz, not 5GHz. | |||||||||
| App Name | Tuya Smart Life App Control | Q:Why is my light gleams or blinks frequently and rapidly? | |||||||||
| Wi-Fi Protocol | IEEE 802.11 b/g/n | A:Please check if the capacitor is installed, and ensure that the capacitor is parallel connection with the lamp1. | |||||||||
| Devices Support | Wifi 2.4GHz network of IOS & Andriod | Q: What if I lost the connection? | |||||||||
| Package | 1pcs/Gift Box, 20pcs/CTN | A: Please press the switch for 5 seconds, reset and connect again. | |||||||||
| Certificate | CE ROHS | Q: Can more than one person control the same switch? | |||||||||
| Tariff Code No | 8536500090 | A: Yes, the first one who connects the switch can create a Home in APP and invite more people to control the same switch. | |||||||||
