Complaint
| Item | Standards | |
| Appearance: | White Crystalline Powder | |
| Content(dry basis | 99.0%~100.5% | |
| 1:10 water solution chroma (platinum- cobalt scale) Hazen | ≤20 | |
| Heavy metals (as Pb) |
| |
| As | ≤2mg/kg | |
| Sulfate(as SO4) | ≤0.1% | |
| Chlorine |
| |
| Loss on drying |
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| Q: Are you trading company or manufacturer ? A: We are the factory. Q: How long is your delivery time? A: It generally takes 5-15 days if the goods are in stock, or 20-30 days if the goods are not, depending on the quantity ordered. Q: Can you support OEM /ODM? A: Yes, we can make products as your request. Q: Do you provide samples? Does it cost extra to request one? A: Yes, we could offer the sample for free by requests but are not responsible for the freight cost. Q: What is your terms of the payment ? A: If the payment is<=1000USD, please pay 100% in advance. If the payment is>=1000USD, please pay 30% T/T in advance, balance before shippment. If you have other questions, please feel free to contact us as follows Q:How can I get some samples? A: Please send us your address, we'll be happy to offer you samples. Q:Do you have stock? A: We understand that most customers prefer products in stock, so we'll try to keep most products in stock. However, we can keep certain products in stock because they need time to be synthesized. Q:What documents you provide? A:Usually, we provide Commerical Invoice, Packing List, Bill ofloading,Insurance,COA , and Origin certificate. Q:How do you treat quality complaint? A:First of all, our quality control will reduce the quality problem to nearly zero. If there is a real quality problem caused by us, we will send you free goods for replacement or refund your loss. |
