1. Are you a factory or trading company?
Our factory is located in Wuhan, Hubei and we are equipped with an SGS factory inspection report. We warmly welcome you to visit our factory if you have a travel plan.
2. How can I know your machine is suitable for my products?
If possible, you can send us a sample and we will test it on our machine. So we will show videos and pictures for you. We can also show you online by video chatting.
3. How can I trust you for a first-time business?
You can check out our full range of business licenses and certificates. And we suggest using MIC Trade Assurance Service for all transactions to protect your money and interest.
4. How to choose the right machine?
We will recommend the most suitable machine and solutions for you based on the product pictures, dimensions, and other specifications you provided. We also will use a similar product to shoot test videos for your confirmation.
5. How can I make sure about the machine quality if I order from you?
We offer 24 months' warranty from the shipment date. During one year we can provide parts for free due to quality problems, but human error is not included. From the second year, parts only collect the cost price.
6. What should I do if I'm not able to operate the machine when we receive it?
The operation manual and videos we sent will guide you through the installation and commissioning. Besides, we have a professional after-sale group on the customer's site to solve any problems. we also provide 7*24 hours of online technical support.
7. What about the delivery time?
In-stock machine: 2-3 days Usually 2-60 Working days(depending on products).
Complaint
