Complaint
Service and Warranty
Guangyang Zhongkang Technology Co., Ltd is dedicated to providing innovative, quality products and excellent customer service. Whether you are placing an order, looking for technical support or just have a basic question, we will response to you within 24 hours and will strive to bring you the highest level of support. Please contact our company Service
Simple question for FAQ:
1. We provide OEM service for quantity.
If you want to make your own brand and mode, welcome to contact us for the details.
2. For shipping, we support DHL, Fedex, EMS, UPS, TNT, Post... if you have some method prefer, please tell us before you order, then we will follow your requirement. If you don't mention that, we usually ship by DHL, Fedex, Or EMS.
3. For the update for the software, we provide free update in the future forever.
4. If you wanted, we also have Touch screen model for choose.
A. Warranty period
Our warranty includes the maintenance of material and manufacturing technology malfunctions within Thirteen months from the date you buy our machine.
B. Restriction
If the machine is not dated, we will be unable to provide you the service. We will not bear any responsibility if any damage caused by the followings: Damage caused by fire, earthquake, riots, or any force majeure.Incidental damage such as interruption of business and loss of business benefit including loss caused by using the machine, costs raised by any other machines' replacement, installation and service, or claims of your customers.
C. Shipping problem
If you find there is something wrong while opening the packing, please contact shipping company at first time, both of us must discuss with relative shipping company to solve the problem. At the same time, we'll do relative help for you.
