Complaint
1. How to install and maintain the machine?
The retort will be tested at the factory, and will try to ship without disassembly. All pipeline have number and identification, as shown in the attached picture. Also, we will provide remote service system, through which our engineers can guide and train in real time.
2. Are you a factory or a trader?
DTS is one of the most influential suppliers for food and beverage sterilization manufacturing industry in Asia. We have highly experienced and talent mechanical engineers, design engineers and electrical software development engineers to provide the best products and services as well as excellent working environment for our customers
3. What shall we do if breakdown occurs?
Please inform us once the breakdown occurs. During warranty period, if breakdown occurs, we shall respond in time after receiving the notification of the buyer. We shall handle failure over the telephone/real time video according to the buyer's requirements.
