Complaint
1. When can I get the price?
We usually quote within 24 hours after we get your inquiry. If you are very urgent to get the price, please call us or tell us in your email so that we will regard your inquiry priority.
2. How can I get a sample?
After price confirmation, you can require for samples to check our quality. Sample charge is refundable when order is up to certain quantity.
3. What format of the file do you need?
We have our own designer. So you can provide AI, cdr or PDF etc. We will draw artwork for mold or printing screen for your final confirmation.
4. How long can I expect to get the sample?
It will takes 5-7days to prepare a sample.
5. How many colors are available?
We match colors with Pantone Matching System. So you can just tell us the pantone color code you need. We will match the colors or we will recommend some popular colors to you.
