FAQ: Q1. Elestar is a factory or trading company? A.We are a manufactory with more than 10 years pump production experience. Q2. Where is your factory located? A: Our factory is located in Fuan City, Fujian Province, China. Fuan city is close to Fuzhou Port. Q3. Is OEM and ODM service available? A: Yes. We supply flexible experience of OEM & ODM service. Q4. What's your delivery time? A. The sample can be sent to customer within 10~15 days. The batch order can be shipped within 35 after receiving original L/C or TT deposit. Q5. What are your payment terms? A: 100%TT or irrevocable L/C at sight. We accept 30% deposit and balance T/T against copy of Bill of Lading for repeat orders. Q6. How about your warranty? A. We offer 1-year product life guarantee and a generous 1-year warranty on all purchases that begin with the Bill of Lading. Q7. How can I get some sample? A. Sample are available, the buyer is expected to cover the sample costs and freight. The sample costing can be deducted if you place batch order. Q8.: What is your company's available production capacity? A: 50000~60000 pieces of pump per month. Q9: Do you have any certification? A: Yes, CE & ISO9001 can be provided, if customer need special certification for custom clearance we can also provide
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