Complaint
How to Order:
· tell us the model and quantity you need; get the latest quotation
· confirm order details; reach trading intention; order pi will be sent
· arrange the payment; we will deliver the goods within 48 hours after payment received
After-sales Service:
· choose the cheapest & safest shipping company and track the order until receipt
· warranty provided: 6 months for battery, 3 months for atomizer from the shipping date
· if any defect, a free replacement will be sent along with your next order
Payment & Shipment
1. shipment methods: ups, DHL, FedEx, TNT, ems, air express, etc.
2. the delivery time is 48 hours after the payment confirmed.
3. it will take 5-7days for shipping (depending on the destination country).
4. any import charges or fees are the buyer's responsibility.
Why choose OVNS?
(1)Factory direct
(2)OEM/ODM services available, welcome to visit our factory before you place an order.
(3) Steady Quality Control.
(4) Shipping:UPS,DHL,TNT etc.
(5) Professional Technical & Customer Service
(6) New product output every month with Best price and quality.
How to order?
1. Please let us know the model you prefer, and other details in inquiry email.
2. We prepare invoice accordingly after details confirmed.
3. Check and confirm the Invoice.
4. Once confirmed, please arrange payment at your earliest convenience.
5. After payment received, we will proceed the order right away, and shipping out ASAP.
Payment Term:
T/T(wire transfer), Western Union and Paypal acceptable.
Shipping Methods:
1. DHL/ UPS/FedEX/EMS/HKEMS/FEDEX (door to door);
2. Shipping by sea for bulk order
FAQ
Can I get a sample before order in bulk?
Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
What about the lead time?
Sample needs 3-5 days, mass production time needs 1-2 weeks for formal order, details need to be confirmed based on each order.
Do you have any MOQ limit for led light order?
Low MOQ, 1pc for sample checking is available.
How do you ship the goods and how long does it take to arrive?
We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive.
How to proceed an order for products?
1. let us know your requirements or application.
2. We quote according to your requirements or our suggestions.
3. Customer confirms the details and pay for the order.
4. We arrange the production.
Is it OK to print my logo on products?
Yes.Please inform us formally before our production and confirm the design firstly based on our sample.
Do you offer guarantee for the products?
Yes, we offer 1 years warranty to our products.
How to deal with the faulty?
Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.
Secondly, during the guarantee period, we will send new ones with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.
Do you have any certificates?
Yes, all our product have passed CE and RoHS certificate.
Have a question that wasn't answered here? Contact us.
