Complaint
Please note that: Because of the difference between the light and the screen, the actual color of the product may be slightly different from that of the picture. Please understand. Due to handwork, please allow the size deviation of 1~2cm. Thank you
Rizhao Sungood Arts & Crafts Co., Ltd is a family company focused on handmade textiles for 15 years. Our main production includes cushions, curtains,table runners, placemats, wall hanging storage box, shopping bags.
We owned a professional design and products development team and perfect prodections ability, which make our products unique and competitive in the world. There are mature textile industry chain in our area, from yarn, fabric, dying to printing, embroidery, crochet , hand wovens, packaging , shipping at last.
We stick to the principle "Integrity & Win-Win Corporation" and do our best to supply our clients with our unique, high quality and competitive products. Choose us and make the future.
FQA:
1. Why do you charge samples fee?
We need to order the material for your customized designs, we need to pay the printing and embroidery, and we need to pay our designers salary. Once you pay the sample fee, it means we have the contract with you, we will take responsibility for your samples, until you say "ok, it is perfect".
2. How much is the samples fee?
The account is up to your samples, usually it is 20 to 100 USD.
3. Is the sample fee refunded when the order is placed?
Yes, if your order amount is more than 5000 USD, the sample fee will be refunded to you.
4. How can get the free samples?
When your value of trade reaches10000 USD, you will be our VIP customer. And all your samples will be free, meantime the samples time will be much shorter than normal.
5. What is the samples time?
It is 5-7 days according to the different samples. If you want the samples urgently, it can be done within three days.
6. If I send my own samples to you, you duplicate the sample for me, should I pay the samples fee?
No, once we promise you that we can do it, you will not pay any fees any more.
7. How about the sample freight?
If you have an international express account, you can choose freight collect, if not, you can pay the freight together with the sample fee.
8. If I don't like the sample when I receive it, can you modify it for me?
Yes, until you say "yes, it is ok".
About the price
1. Do you have a competitive price?
Of course, we have. Have a try, you will know it.
2. How can I get the discount?
The discount is up to your order quantity. Small order will have higher price.
Your rolling order can help you get a bigger discount.
Delivery time, material and Graft will influence the price.
About the quality
1. How do you control the quality?
Our factory has almost 15 years experiences in hometextile manufacture. And all our workers are 10-20 years experiences in in this area.
We have QC dept. check the finish toys one by one, to make sure the quality is good.
2. How can I do if I receive the bad quality goods?
Tell us how many pcs bad goods, sending us the photoes, we will refund the whole cost or remake the goods for you.
About the MOQ
1. What is your MOQ?
To our old customers, there is no MOQ. 50 PCS, 100 PCS… IS OK.
If you are a professional purchaser or specialize in hometextiles, we can do very small quantity for you. 50, pcs or 100 pcs. We hope there will be a bigger one after that. Then there will not be MOQ to you.
We don't supply resale service, if you really want to get one from us, please contact our sales, they can help you.
About the delivery Time
1. Usually, it is 15-45 days according to your quantity.
2. Your urgent order is acceptable, 10-15 days is ok. But you may pay more money.
