Complaint
One Kit details: 9 x panels,
1 x Controller Box,
12 x Connector,
1 x Power Supply,
1 x User Manual,
30 x 3M sticker
One Carton details:
4 kit/carton
carton size: 43*33*28cm
one carton weight: 12kg
Q1. Can I have a sample order for smart light panel kit?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q2. What about the lead time?
A:Sample needs 3-5 days, mass production time needs 1-2 weeks based on order quantity.
Q3. Do you have any MOQ limit for smart light panel kit?
A: Low MOQ. 1 set for sample checking is available.
Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive.
Airline and sea freight also optional.
Q5. How to proceed an order for smart light panels?
A:Firstly, let us know your requirements or application.
Secondly, we quote according to your requirements or our suggestions.
Thirdly, customer confirms the samples and places deposit for formal order.
Fourthly, We arrange the production.
Q6. Is it OK to print my logo on smart light panels?
A: Yes. Please inform us formally before our production and confirm the design firstly
based on our sample.
Q7: Do you offer guarantee for the products?
A: Yes, we offer 1-2 years warranty to our products.
Q8: How to deal with the faulty?
A:Firstly, Our products are produced in strict quality control system and the defective
rate will be less than 0.2%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity.
For defective batch products, we will repair them and resend them to you or we can
discuss the solution including re-call according to real situation.
