Complaint
Warranty:
a) We have One year warranty for our products.
b) For damage on arrival, please claim to the shipping company firstly and get the claim number and inform us,also take the photos on the damage and send to us for verifying, we will help you to claim to the shipping company to get the compensation.
c) If there is the problem with the product, firstly you need send the pictures or the video to us, let us make sure what's problem about the product. If the problem can use the parts to solve,we will offer you the replacement for free during warranty time.For longer warranty,please contact us
FAQ:
Q:Are you a factory or trade company?
A:We are a professional stage lighting factory since 2006.
Q:Do you accept OEM or ODM?
A:yes
Q:What's your MOQ?
A:We don't have strict limitation to MOQ,but the more you order,the more discount you get.
Q:What's the delivery time?
A:Usually,it costs about 3 to 7 days for sample and more time for bulk order.Eg,as for a 20 cabniet,we need about 1month to prepare well.For urgent order,we can discuss about it.
Q:What's the payment term?
A:We accept T/T,western union,moneygram and paypal.
Q:Are the products of good quality?How can you ensure it?
A:Yes,the quality is good.We have strict test before shipping.We have test for semi-manufactured products about 3 days and 2 days for end products.
Q: Can you help me to print our logo or company name on the products or package?
A: Of course yes, OEM&ODM order is warmly welcomed.
