| Q&A: | | | | | | | | | | | | |
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| Q1: How can I get more information about your product? | | | | | | | | | | | | |
| A1: You can send us an email or ask our online representatives and we can send you the latest catalog and price list. | | | | | | | | | | | | |
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| Q2: What is the MOQ of your company? | | | | | | | | | | | | |
| A2: Usually our MOQ is 500pcs. | | | | | | | | | | | | |
| But we accept lower Q'ty for your trial order, please feel free to tell us how many pieces you need, we'll calculate the cost correspondingly, hoping you can place large orders after checking quality of our products and know our service. |
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| Q3: Can I get samples? | | | | | | | | | | | | |
| A3: We usually provide existing samples for free but sending to you with freight collect. If you don't have carrier account (FEDEX, UPS, TNT or DHL), you can pay us freight charge and we'll ship with our account. | | | | | | | | | | | | |
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| Q4: Can you help us produce our own design styles? | | | | | | | | | | | | |
| A4: Yes,we can make your own design as your requirement (need to pay). | | | | | | | | | | | | |
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| Q5: Do you accept OEM or ODM? | | | | | | | | | | | | |
| A5: Yes,we can do OEM and ODM, depends on customer's requirement. | | | | | | | | | | | | |
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| Q6: How long to receive a sample? | | | | | | | | | | | | |
| A6: It's 2-4 days for stock samples, 10-15days for customized samples (after receiving full payment). | | | | | | | | | | | | |
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| Q7: How long is the production lead time? | | | | | | | | | | | | |
| A7: It's about 45-60 days after receiving payment or deposit. | | | | | | | | | | | | |
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| Q8: What's your payment term? | | | | | | | | | | | | |
| A8: FOB price. And 30% deposit and pay the balance before shipment. We also accept L/C at sight. | | | | | | | | | | | | |
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| Q9: What is shipping way? | | | | | | | | | | | | |
| A9: By sea, air, Fedex, DHL, UPS, TNT, etc. | | | | | | | | | | | | |
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| Q10: Can I visit your factory when I come to China? | | | | | | | | | | | | |
| A10: Of course, welcome you to our factory at any time. | | | | | | | | | | | | |
Complaint
