Complaint
| FAQ |
| Q:Why choose us? |
| 1.We are professional vape pen manufacturer which has 7 years OEM/ODM experience in disposable pen glass cartridge and 510 battery |
| 2.Overall, close and long-term service, No matter for sale and after-sales. |
| 3.We could provide best publicity strategy for every customer according to different products and culture. |
| 4.Our goal is to supply best quality , service and price . Bring healthy life for every smoker. |
| Q: How to order? |
| 1. Tell us the model and the quantities you want to order. |
| 2. We will reply to you with an email to confirm after that, we will do you a Proforma Invoice. |
| 3. Checking PI and confirm it for us, we will arrange the production ASAP when payment received. |
| 4. We will take photos for you to confirm and deliver the goods soon |
| Q: What is your warranty? |
| 3 months for atomizer, 6 months for battery, 12 months for charger and accessories. If the product is defective, please notify us |
| within 3 days of delivery. |
| Q: After-sale service |
| 1.Choose cheapest safest shipping company and track the order until receipt. |
| 2.Offer replacements if there is quality problem |
| 3.Have any questions, 24 hours available for you |
If you want to exchange the items received, you must contact us within 3 days of the receipt of your order. And you should pay the additional shipping fees incurred and the items returned should be kept in their original status.
Since your feedback is very important to our business`s development, we sincerely invite you to leave positive feedback for us if you are satisfied with our product and service. It`ll just take you 1 minute. Thank you!
