Complaint
Packing shipping
Sale service mainly to coordinate schedule with party a to ensure the quality and time limit for a project ,
doors and windows packaging,special professional inspection ,installation,commissioning ,inspection on a regular basis.
After -Sale service
The content includes :
1>The doors and windows hardware fitting are not open and flexible.
2>The sealing strip is not flat,off tank,curling .
3>Drainage holes ,the pressure balance channel is not smooth.
4>Construction sealant peeling off the trough.
5>Fogging phenomenon of hollow glass interlayer in the winter.
We are professional manufacturer and have more than 5 years experience in upvc/ pvc profiles.
2. What is your MOQ?
Our MOQ is 1'40HQ or 20GP
3. What is your lead time?
If there is in stock,the lead time will be 5-10 working days,if out of stock,it will be 15-30 days.
4. Do you have a special price and service for wholesale?
Yes, Since we are focus on supply our plastic profile to Wholesalers and distributors.We will provide the most competitive price and best service to support our wholesale customers.
5. Can you supply the special design?
Yes, We can
6. How do you ensure the quality?
We have strict QC process:
1). For raw material;
2). During the half of production;
3). Final QC check one by one before shipping.
7. Can I ask samples to test the quality? and Is it free charge?
Yes,we can send free samples to you, you just pay for the delivery fee.
8. When we receive the goods, some of them were damaged, how do you solve it?
First, before shipment, we will inspect all product.
Seocnd,Though they are well packed,sometimes damage can't be avoided because of the rough handing during shipping.
Third, In this case,please contact me and send the pictures to me,let me know the quantity,which is broken,we will resend them to you with next order.
