Complaint
Welcome to send inquiry>>>
Q: Are you manufacturer or trading company?
A:We are a Professional Manufacturer for oxygen concentrator and homecare related products,with production base about 5,000 square meters integrating R & D, production and sales.
Q: What certificates do you have?
A: ISO13485, CE .
Q. Where is your factory located? How can I visit there?
A: No.6,Yuping road, High Tech Zone, Suzhou city, Jiangsu province. 100 kilometers to Shanghai Hongqiao airport. You can come to our factory from Shanghai by train or taxi. Warmly welcome!
Q. What is your trading term?
A: 1. Payment term: T/T, L/C, Paypal or Western Union for small amount .
2. Lead time: normally in 7-10 days after deposit received.
3. Sample policy: Samples are always available for each model. Samples can be ready in 3-5 days once payment received.
4. Shipping port: Shanghai, China
5. Discounts: We offer discount for big quantity.
Q: How to purchase your product?
A:Quotation → PI → Confirm PI → Arrange payment →Producing →QC inspect → Shipping
Q:What is your MOQ?
A: Usually, it is 10 pieces, but if we have other orders together, can help you with small QTY also. And the sample order are also acceptable.
Q:What is delivery time?
A:Usually 3-5 days. (Depending on different quantity.)
Q: Can you provide the OEM service?
A: Yes, the OEM service can be avaliable, including the customized color, logo printing, user manual, label and package design etc.
Q: How is your after sales?
A: Generally 1 year warranty, all necessary spare parts are free within warranty. Our support team can communicate with you by email, phone call, online video call etc.
Time: 24hours*7.
Customers always comes first!
Welcome to send inquiry>>>
