Complaint
1. What's your minimum order?
Generally speaking, our MOQ is 10000pcs, but if you only need very small quantity, pls tell us, we will try to find what we can do for you.
2.Can you design for me, or what kind format you need for artwork?
We prefer artwork in AI or PDF format, also we have professional designer, can help with design.
3.How to get a price quotation?
Just kindly tell us the details of your printing projects, including material, contruction, size, printing color, quantity, finishing. Then we can offer our best exact quotation for you within 24 hours.
4.What about the lead time and shipping time?
After get your order, lead time generally will be about 10-15 days, and it depends on your quantity and finishings. Shipping time by air will be about one week, by sea shipping will take about 25 - 50 days, depends on how far away your destination place from here.
5. May I get a sample for approval?
Of course, we can make a digital sample or blank sample, or even a printed sample for your approval, up to your requirement.
6.How to submit or custom an order?
step 1: submit an inquiry
step 2: get a price quote, which is based on the details of your printing projects
step 3: confirmation of the price and design artwork
step 4: sample proofing if necessary
step 5: 30% or 50% or 100% payment as deposit
step 6: mass production and progress feedback
step 7: shipping notice and arrange the balance payment
step 8: shippment
step 9: after sale service
