Complaint
Established in 2009 in Dongguan, Xin Hua / Tikanna Lighting is a professional manufacturer for design-oriented lighting and decoration products for residential and hotel projects. Our product category includes chandelier, wall lamp, table lamp, floor lamp, ceiling lamp, decoration and hardware furniture. We ship 20% to domestic market and 80% to the rest of the world. Our production capacity is 30 containers per month and we could produce more while we improve gradually.
XINHUA' facility covers 7,000 square meters, including all procedures of hardware, assembling and packing workshops. We are working with multiple materials including brass, iron, stainless steel, aluminum, crystal, glass, marble etc. We have flexible workshop, which helps our customers to finish urgent orders in short time.
In order to meet the requirements from customers, we passed the products certification of CE, CB, CCC, RoHS and company quality approval ISO. Each step of manufacturing is well completed under our strict QA & QC system. To motivate all the employees to achieve the highest level, we established standard operation procedures, most of the employees have more than 10 years' experience in indoor lighting, helps us to maintain steady good quality.
R&D team providing new designs every week and we always satisfy our customer' s OEM and ODM requirements. Our principle is to provide all the customers steady quality, on-time delivery and reasonable prices.
Our after-sale service department keeps 24 hours standby. If you we got any requirements, please let us know. Good reviews or promotional recommendations are highly appreciated. Welcome to visit our factory! Thanks!
Q: Does your product include light sources?
A: No light sources are not included.
Q: Are you a factory?
A: Yes, we are factory. We have our own moulding and producing workshops, including brass lost wax workshop, brass casting workshop, hardware workshop, lamp shade workshop and painting workshop. All things are controlled by ourselves.
Q: Do you accept sample order?
A: Yes, we accept sample order. We understand that many clients need to get sample for quality check.
Q: Do you have R&D department?
A: Yes. We have a strong team of R&D From drawing to sample.
Q: How long does it take for the ODM sample?
A: 7-14 days.
Q: How long will it take for normal order?
A: 30-45 days upon deposited payment.
Q: Does your packaging pass drop test of E-commerce?
A: Yes. Our packaging passed drop test of E-commerce.
Q: Do you have any MOQ limit?
A: Low MOQ, 1 pc for sample checking is available, and try order also is welcome.
Q: How to deal with the faulty?
A: First, our products are produced strictly according to the ISO quality control system and the defective rate will be less than 0.2%. Secondly, during the guarantee period we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.
Q: Can I visit your factory?
A: Yes, warmly welcome, our factory is near Shenzhen, Guangzhou and Hongkong.
