Complaint
Q1. Are you trading company or manufacture ?
A: We are professional manufacture of screw air compressor of Taicang,Jiangsu,China. More than 18 years of experience in air compressor manufacturing.
Q2. How long is the delivery time ?
A: For standard voltage ,15 working days. Non-standard ,please contact our sales.
Q3. What's payment term ?
A: T/T, L/C, D/P, Western Union, Paypal, Credit Card, and etc. Also we could accept USD, RMB, Euro and other currency.
Q4. How about your after-sales service ?
A: 1.Provide customers with installation and commissioning online instructions.
2. Well-trained engineers available to overseas service.
3.Worldwide agents and after service avaiable.arrange our engineers to help you training and installation.
Q5. How about your warranty?
A: One year for the whole machine and two years for screw air end, except consumable spare parts.
Q6. Do you have any certificate ?
A: Yes, per different customer's market need ,we can offer CE ,ISO etc certificate.
Q7. What about the maintenance ?
A: First maintenance need to be done after 500Hours, and then every 2000-3000 hours to do the normal maintenance, and consider the actual environment.
Q8. How do you control quality ?
A: 1. The raw materials are strictly inspected
2. Some key parts are imported from overseas
3. Each compressor must pass at least 5 hours of continuous testing before leaving the factory.
Q9. Do you offer OEM service ?
A: Yes.Both OEM & ODM service can be accepted.
Q10.How long could your air compressor be used?
A: Generally, more than 10 years.
