Complaint
| Model | Power | Blade | Weight | Output (kg/h) |
| TSS-600 | 22 KW/30 KW | 30 pcs | 2.4 ton | 300-500 |
| TSS-700 | 37 KW | 39 pcs | 3.2 ton | 300-500 |
| TSS-800 | 45 KW | 40 pcs | 4 ton | 600-900 |
| TSS-1000 | 55 KW | 52 pcs | 4.8 ton | 700-1500 |
1. Are you a manufacturer, trading company or a third party?
We are a manufacturer, and we have builded up our company since 2013.
2. Where is your factory located?
Our factory address is : No.38 Huahong Jiangyin City, Jiangsu Province, China.
3. How can i get to your factory?
Our factory is near shanghai Airport, we can pick you up in the airport.
4. If i will need to stay in your place for few days, is that possible to book the hotel for me?
It's always my pleasure, hotel booking service is available.
5. What is your minimum order quantity, can you send me samples?
Our minimum quantity is 1 set, as our product is machinery equipment, it's difficult to send you samples, however,we can send you catalog, warmly welcome you to come visit our company.
6. Which level of quality are your products?
We have got CE, ISO, SGS, TUV, certificate so far.
7. What is the delivery time of your machine?
In general, the delivery time of our machine is about 30 days, customized machine will be delivered as the negotiation with our clients.
8. Can the machine be customized as our need, such as put on our logo?
Surely our machine can be customized as your need, Put on your logo is also available.
9. As the shipping period will take long time, how can you make sure the machine won't be broken?
Our machine is film wrapped, to make sure the machine can be delivered to our customer smoothly, we will use the steel wire to or Dedicated strapping fix the machine with the container.,
10. May i know which payment will be accepted by your company?
So far 100%T/T before shipment, and 30% deposit paid by T/T, balance paid by T/T are available.
11. About the after-sale service, how can you solve the problems occurred of your overseas customer in time?
The warranty of our machine is normally 12 months, during this period, we will arrange the international express immediately, to make sure the replace parts to be delivered as soon as possible.
12. After we placing an order, will you arrange the installation of the machine at present?
All the machines will be tested well before delivered, so almost of them can be used directly, also our machine are easy to be installed, if you customer needs our assistance, we will be pleased to arrange the installation, but all the cost will be be charged by you.
