Complaint
Kingwell's products widely used more than 80 countries and regions in the world and enjoy a certain market position.We are committed to becoming an excellent supplier of outdoor furnitures.
| Main Materials | Teak wood ,Aluminum,Plastic Wood,Rope,PE Rattan |
| Cushion | High density foam and Quick Dry Foam. Outdoor waterproof and UV resistant Fabric |
| Packing | 1. Kingwell standard export packaging 2. Mail order packing |
| MOQ | 2 Sets. mixed order acceptable sample order available |
| Delivery | 1. Sample order(7~15 days) 2. 20GP & 40HQ(20~35 days) |
| Warranty | 2~3 years (Aluminum Frame at least 5 years quality warranty) |
Kingwell factory covers an area of more than 12,000 square meters workshop. Workers who are in the key positions such as welding, polishing and weaving have more than 10 years of work experience and also equipped latest automatic powder coating line. In the past several years, our annual production and sales of more than 150,000 pieces of outdoor furniture, export to more than 80 countries and regions in North America, Europe, the Middle East and Southeast Asia. Kingwell is one of the largest outdoor furniture manufacturing bases in Foshan.
We are constantly improving our R&D and quality control ability, and attending CIFF, Canton Fair and other exhibitions, expand our sales net, we will strive to become an excellent outdoor furniture supplier.
Each products from raw materails, we have to go through more than ten production processes. Every pcs we have 3 times QC inspection.We are carefully carve and grind each process, strictly control the process quality of products, and strive to create high-quality products.
| FAQ | |
| Q1: | I want to have a trial order. What's your MOQ? |
| A: | A trial order can start from 2 sets. |
| Q2: | Do you have experiences in projects or contract markets? |
| A: | Yes,we are very skilled in projects. We are teamed with R&D department, Marketing & Sales department, Merchandising department, Production department, Quality Control department and Engineering department to meet your expectations and WOW you! |
| Q3: | How do you guarantee the quality? |
| A: | We sign agreements with contract and project customers to guarantee the after-sale service. We apply AQL methodology to all our quality checks, ranging from IQC (Incoming Quality Check), IPQC (In-process Quality Check) to OQC (Outgoing Quality Check). In addition, we also have a QA (Quality Assurance) Specialist to follow up on quality corrections and carry out quality assurance procedures on a daily basis. |
| Q4: | What's your lead time? |
| A: | We have a list of ready-to-ship products with immediate delivery. Make-to-order items will take up to 20~35 days. |
| Q5: | What's your warranty? |
| A: | 2~5 years. |
| Q6: | How shall I maintain your products? |
| A: | We offer maintenance manual according for each different product. |
| Q7: | Can you help me with my drawings? |
| A: | We have a in-house designer and engineer team. Yes, we can offer drawing service as per your requirements. |
| Q8: | Do you offer ODM service? |
| A: | Yes, welcome to contact us for more information. |
| Q9: | What is your main products? |
| A: | Outdoor furniture garden furniture aluminum furniture and rattan furniture teak wood furniture. |
