Complaint
Packing:
For small gym equipment,each in a PP bag and many into a carton box.
Independent packing is for heavy products,each 600-800kg in a plywood case.(not real wood,okay for delivery to AU and Europe).
Sample Charge:
1.Free for small swatch,sample time:within 3 working days.
2.Mass production sample:charged according to the requirement.
Q1:Do you have MOQ for each item?
A1:LOW MOQ for OEM products,and we have more than 200 different products in stock with OKPRO brand,so no MOQ for our online products.
Q2:How do you deliver the goods and how long does it take to arrive?
A:We usually deliver by sea.and for the small package,we can send it by express.
Q3: Could you accept OEM packaging / logo
A:Yes.We are well in OEM and ODM.
Please inform us details formally before our production and confirm the design firstly based on our sample.
Q4:Do you offer guarantee for the products?
A:Yes,we offer 1-2 years warranty to our products.
Q5:How to deal with faulty or refund the faulty products?
A:Firstly.Our products are produced in strict quality control system and the defective rate will be less than 0.2%.Secondly.During the guarantee period,we will replace you with new parts.
Q6:How about the payment?
A:We accpet payment by alibaba trade assurance.
So buyers,why not choose OKPRO ? Choose OKPRO , Choose your best supplier.
