Complaint
Wenzhou Grand Machinery Technology Co., ltd. was established in 1999 by several experienced machinery experts, located in Wenzhou City, Zhejiang Province, China. Grand is specialized in R&D, manufacturing, exporting and providing related services of pharmaceutical equipment in solid preparation field. Main products include grinder, granulator, dryer, mixer, capsule filling machine, tablet press, blister packing machine, bottle filling line, cartooning and encasing machine.
Grand has over 5,000 meters standard producing plant and modern office, with more than 85 staff consisting of efficient producing team, experienced R&D team, professional sales team and thoughtful after sale team.
Grand has passed the certification of ISO9001 and products have CE certification approved.
Service1: We will take the professional video for machine installation, operation and mould changing at our cost. This is unique service of us and ensures you the best machine running in the future.
Service2: We will dispatch engineers to your site for machine installation and commissioning, and also do the training for your technicians.
Service3: We make guarantee of the machine for 12 months. During this warranty period, the seller will provide free spare parts that caused by the machine's quality within 10 days by fast courier upon receipt of buy's notice. we will also provide one set of spare parts/wear & tear parts to customer along with the shipment of the machine.
Service4: We warmly welcome the suggestions from customer to make us grow better and produce better machine along with providing better service to customer, and create more value for customer.
Q1: What is your capability?
Grand Machinery is a manufacturer of pharm and packing equipment. Qualified & high-level machines and packing solution & technology are our strengths over our competitors
Q2: How do you guarantee your quality and service?
We have serious QC team to control the details from the small parts to the assembled machine. And our service and technical team are glad to answer and solve all problems if you meet during using our products.
Q3: What is your WARRANTY?
One year warranty for the brand-new machine, and whole life after sale service, eg. spare parts, technical support etc.
Q4: How to pay? (Payment term)
T/T, L/C, PayPal, Western Union, Cash even credit Card are all accepted
Q5: How long could you finish the machine after placing the order? (Delivery time)
Normally: 15-30 days, if for stock products, it will be around 3 days.
Q6: Do you mind if we are agents?
End users and agents are both welcome. And now we are recruiting Global Agents/Wholesalers!!!
Join Grand Machinery & Discover More
Q7: More questions are appreciated
Pls contact us freely if you have any other question or need.
