Complaint
Our company engaged in the research and development of creative night lights, and we are professional supplier for projector night light, silicone night light and other gift lighting for more than 10 years. Our unique design products earned high reputation among the industry.
We dedicated to strict quality control and thoughtful customer service. We have our design group for product design and development which can support deeper customization cooperation.
Our sales are always ready to discuss more about your requirements and ensure full customer satisfaction. Besides we keep stock for bestselling items which ensured small trail order and fast shipment. We offer one-year warranty and we have strict after-sale service procedure. Meanwhile, our experienced sales bring not only high-quality products but also good service and full support.
OEM , ODM orders are always welcome!
Q1. Can I have a sample order for led light?
A: Yes, we welcome sample order to test and check the quality. Mixed samples are acceptable.
Q2. What about the lead time?
A:Sample needs 5-7 days, mass production time needs 1-2 weeks for order quantity more than 500 pcs for the ordinary order.
Q3. Do you have any MOQ limit for led light order?
A: Low MOQ, 1pc for sample checking is available.
Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
Q5. How to proceed an order for led light?
A: Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production.
Q6. Is it OK to print my logo on led light product?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q7: Do you offer guarantee for the products?
A: Yes, we offer 12 months warranty to our products.
Q8: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.
