Complaint
Stainless steel castor 4/5/6/8 inch swivel caster rubber wheel trolley wheel with brake anti rust and wear resistance caster wheels
1.Q: Are you manufacture or trading company?
A: We are manufacture. Our factory has been specializing in all kinds of caster wheels since 2014.
2.Q: Where is your factory? Can I visit ?
A: Our factory is located in Dongguan, Guangdong China. It's an hour's drive from Guangzhou Baiyun International Airport.You are warmly welcome to visit whenever you are available.
3.Q: What is your delivery time?
A: In general, within 20 days. It also depends on the order quantity.
4.Q: What is the term of payment?
A: Payment terms: 50% of deposit upon signing the PI, and balance will be cleared by T/T or L/C before delivery.
5.Q: Can I get some samples? And what's the timing?
A: Yes, samples are available at any time. We charge some sample cost and will return it during the next order.
6 .Q: How can your factory control the quality?
A: Quality is at the forefront of our commitments to our customers always. We have strict quality management process from raw
material to finished product. Details please ref below:
-- Material Vendor Assessed.
-- Incoming material inspected(IQC)
-- In-line product 100% Check(QC)
-- 100% inspect before packing(QC)
-- According to standard or customer's requirement to check random after final packing to ensure the quality(QA)
7. Q: What's the MOQ?
A:Normally we take the order no matter it's big or small. If your qty is less than 4pcs per SKU, we will arrange it in our sample room specially.
8. Q: Can I make my own brand?
A: Yes, we do both OEM and ODM, so you can make your own logo on the bags.
