Complaint
Shipment related Provide warehouse booking, ship booking, warehouse entry, and container loading services within the agreed working day;·Some designated freight forwarders cannot carry ink, for that our freight forwarders need to be choosen to transport the ink,during this period, the shipping schedule may be delayed, and the relevant expenses shall be borne by the buyer; ·Customers in special regions and countries need to apply for special customs clearance certificates, please contact your sales agentin advance to manage contact and communications, so as not to affect the delivery;·The print heads for air orders are with the machine, and the print heads for sea orders are determined by the customer.Due to the long shipping time and the complicated marine environment, print heads are easily damaged or lost. If damaged or is lost,the cost is borne by the buyer, it is recommended to send through DHL separately; ·If the machine needs to be released at the port, please submit it in time. It can only be processed on working days, services cannot be provided on the weekend and on holidays. |
Related after-sales services · After receiving the goods, if the machine is damaged during transportation, our company will assist the customer with insurance claim process to ensure that customer funds are recouped; ·During the use of the machine, if the machine is damaged due to the operations of the customer, it will not be covered under warranty. ·Machine year-round warranty service (with the exception of the ink system and print heads, if you want to get Ink system and print head solution,please consult details with a business representative); ·Within 5 days after payment, you can enjoy the exchange of machines at the same price for no reason or make up the difference to exchange for higher-priced products. |
Service related 90% of sellers do not have one-on-one exclusive service, and they need to wait in line for a long time when encountering problems to be solved by technicians. After purchasing the machine, there is no response after contacting the merchant, and the follow-up service is interrupted. MT emphasizes the after-sales service work as the starting point to strengthen the comprehensive post of the after-sales personnel, position skills,service awareness, and implemention of the development strategy of "service to home" to achieve a win-win situation for customers. The purchaser of this product can enjoy a oneyear warranty service, whether you are anywhere you can enjoyaftersales home service. Consumables include printheads and ink system are not covered by the warranty. Please follow the step by step instructions and operations under the guidance of the technician, if the machine is damaged and need to be repaired due to buyer operating error, shipping costs for round trip accessories are borne by the buyer. |
Welcome to consult! |
