Complaint
Questions of Company:
Q1: Are you manufacturer? And When was you established?
A1: Yes, we are professional manufacturer in home medical devices and a national high-tech enterprise. Our company was established in 2011, and specialized in digital Blood pressure monitor, Infrared thermometer, Nebulizer and related Bluetooth, Wi-Fi smart wearable home medical devices more than 8 years. Our company located in ShenZhen City, GuangDong. You are always welcome to visit us.
Q2: Do you have any factory audits?
A2: Yes,now we have passed BSCI RHOS ISO9001, ISO13485, , CE0123, etc.
Q3: How is the quality of your factory?
A3: We have strict process control system for raw material control, process control and finished product quality. The finished products and products will be inspected in the production line before packaging.
Questions of Order:
Q1: Can you provide OEM or ODM service?
A1: Yes, we have strong developing team and R&D team to support OEM and ODM service. The products can be made according to your request.
Q2: What's your MOQ?
A2: 500pcs. For our first cooperation, your small order is acceptable, but the price is a little highly, you know, the price is based on quantity.
Q3: What is the sample lead time & production lead time?
A3: The stock sample 5 day, making sample 7~10 days after received your sample fee. The production lead time is about 35 days based on MOQ.
Q4: What's your payment terms?
A4: 30% deposit, and balance against the copy of BL or LC at sight. We'll show you the photos of the products and packages before you pay the balance.
Q5: What's your quality guarantee period?
A5: 2 Years from shipment.
Q6: Can the mobile App be customized? And can you send me your SDK to develop my own App?
A6: The standard App cannot be customized. We offer the bluetooth protocol and sorcecode to help you develop you own App
