FAQ
Q: What is your main products line ?
We are professional manufacturer of electronic cigarettes.
Now the main products are Vape Pod, Vape Cartridge, Disposable Vape Pen, Vape Battery,
Vape accessories and Packages.
Q: Can I place sample order?
Sample order is welcomed to test our quality and service.
Q: Can I print my logo?
Yes,OEM/ODM service is available.
Print logo on the plastic / ceramic/ glass mouthpiece, battery body, etc.
Laser logo on the heating base, battery bottom cap,etc.
Q: How to order the products?1) Please let us know the model, quantity you need, get the latest quote.
2) Confirm order details, Reach Trading Intention, the PI will be sent to you soon.
3) After payment, we will ship out the goods in 1-3 business days(sample order).
4) Payment: Alibaba/Paypal/Western Union/TT.
5) Shipping Method: DHL/UPS/FedEx/TNT/or customized option. Usually it will take 3-7 days.
Q: Products Warranty?
We offer 3 months warranty for cartridges and 6 months warranty for batteries.
If the product is defective, please notify us within 3 days after delivery.
Q: Lead Time?1) Sample Orders: Within 1 business day.
2) Wholesale Orders: 3 business days for small order, 5~7 business days for bulk orders with no customized logo.
3) OEM Orders: 7~15 working days according to different craft and quantity
Complaint
