Complaint
1. Q: What is our factory product range?
A:1) Kitchen Sink, Ceramic Basin, Ceramic Toilet, Urinal, Bidet, etc.
2) Fitting of Sanitary Ware.
2. Q: How to order?
A:Please send us your purchase order by Email or Fax, or you can ask us to send you Proforma Invoice for your order. We need to know the following information for your order:
1) Product information: Quantitiy, Specification(size ,material, color, logo and packing requirement),Artwork or Sample will be the best.
2) Delivery time required.
3) Shipping information:Company name, Address, Phone number, Destination seaport/airport.
4) Forwarder's contact details if there is any in China.
3. Q: How long and how to get sample from us ?
A:1) If you need some sample to text, we can make as per your request. You should pay for the transportation freight of samples and sample cost,while the sample cost can be refundable if order is confirmed and QTY goes up to one container.
2) Lead time for making sample: 3-5 days
3) The transportation freight of samples: the freight depends on the weight and packing size and your area.
4. Q: What is the payment terms for sample cost and order amount?
A:For sample, we accept the payment sent by T/T, for orders, we can accept T/T or L/C.
5. Q: What is the whole process for doing business with us ?
A:1) First, please provide details of the products you need we quote for you.
2) If price is acceptable and client need sample, we provide Proforma Invoice for client to arrange payment for sample.
3) If client approve sample and require for bulk production for order, we will provide Proforma Invoice for client, and we will arrange to produce at once when we get 30% deposit.
4) We will send photos of all goods, packing, details, and B/L copy for client after goods are finished. We will arrange shipment and provide original B/L when the client pay the balance.
6. Q: Can the logo or company name to be printed on the products or package?
A:Sure.Your logo or company name can be printed on your products by lazer.
7. Q: What advantages we have?
A:Rich experience:We have more than 10 years experience in this industry.That means,we can preview the problems for the orders and products. Therefore, it will make sure to reduce the risk of bad situation to happen.
