Complaint
| Product description and specifications | |||
| Tire size: KENDA 26"x4.0 city fat tire | Frame: Aluminium alloy, 26" | ||
| Motor: 500W motor 1 year warranty | Front fork: alloy | ||
| Witing pedaling asistant system PAS (EU standard) / Throttle | Brakes: Front disc brake,disc brake | ||
| Battery: LiPolymer 36V 10Ah, warranty 1.5years; UL,CE, ROHS certificated | Lights: front and rear LED lights, management by display | ||
| Controller 3 speeds: Low 13km/h Med 20km/h High 25km/h | Gear set: Shimano 7 speed Megarange, Shimano Tourney | ||
| Autonomy: 50-60km (with PAS) | Crank: front crank 52 teeth, brand Prowheel | ||
| Packing size: 170x27x77cm, 7 layer, export standard | Spokes: Stainless steel | ||
| Rims: Aluminium alloy, double wall, inner 40mm | Chain: Metal color, stainless steel from KMC Z51 series | ||
| Pedals: Mountain style | Saddle:City style | ||
| Gross weight: 40kgs | Display: Battery indicator, speed manage , LED lights, PAS system | ||
| Net weight: 35 kgs battery included , Max load: 120kgs | Seat post: alloy seat post | ||
| Fender: metal | Container 20feet 80units | ||
Q1:Do you have MOQ for each item?
A1:LOW MOQ for OEM products,and we have more than 200 different products in stock with OKPRO brand,so no MOQ for our online products.
Q2:How do you deliver the goods and how long does it take to arrive?
A:We usually deliver by sea.and for the small package,we can send it by express.
Q3: Could you accept OEM packaging / logo
A:Yes.We are well in OEM and ODM.
Please inform us details formally before our production and confirm the design firstly based on our sample.
Q4:Do you offer guarantee for the products?
A:Yes,we offer 2-5 years warranty to our products.
Q5:How to deal with faulty or refund the faulty products?
A:Firstly.Our products are produced in strict quality control system and the defective rate will be less than 0.2%.Secondly.During the guarantee period,we will replace you with new parts.
Q6:How about the payment?
A:We accpet payment by alibaba trade assurance.
