Complaint
Shipping & delivery:
1. Shipment methods: UPS, DHL, Fedex, TNT, EMS, Air express, etc.
2. Delivery time for sample is about 2- 3 days after payment confirmed,for bluk order it will be 7-15 days after payment.
3. It will take 5~9 days for shipping (depending on the destination country).
Please note that some remote place will take around 1-3 days more on delivery.
Our Services
OEM:
We welcome OEM service.We could design the packing and the products as customers requirement.
How to Order:
Tell us the model and quantity you need; Get Latest Quotation
Confirm order details; Reach Trading Intention; Order PI will be sent
Arrange payment; We will arrange the goods asap after payment received.
After-Sales Service:
1. The cutie vape pen e-cigarette has 6 months warranty after shipment except for human factors.
2. All the products are strictly checked before packing, ensure the defective rate is less than 1%.
3. In case any defective occurred during transportation or by improper use, we will send you replacements in your next order. In case the defective is over 1%,all the defective products should be returned for replacements.
4. The buyer is responsible for the shipping of return and the seller is responsible for the shipping of resending replacements.
