Complaint
Model | Appearance (color) | Appearance (texture) | Silicone Content | Average particle size | Specific gravity | Refractive index |
OTT-616 | white | powder | ≥99.5% | 1.4um | 1.30 | 1.43 |
OTT-618 | white | powder | ≥99.5% | 1.7um | 1.30 | 1.43 |
OTT-620 | white | powder | ≥99.5% | 2.0um | 1.30 | 1.43 |
OTT-630 | white | powder | ≥99.5% | 3.0um | 1.30 | 1.43 |
OTT-650 | white | powder | ≥99.5% | 5.0um | 1.30 | 1.43 |
OTT-670 | white | powder | ≥99.5% | 7.0um | 1.30 | 1.43 |
OTT-6100 | white | powder | ≥99.5% | 10.0um | 1.30 | 1.43 |
Q1: Can I get some samples?
A: Yes, we can supply the free sample, but the shipping cost be paid by our customers.
Q2: How to start orders or make payments?
A: Proforma invoice will be sent first after confirmation of order, enclosed our bank information. Payment by T/T, Western Union or Paypal.
Q3: How to confirm the Product Quality before placing orders?
A: You can get free samples for some products,you only need to pay the shipping cost or arrange a courier to us and take the samples.
Q4:What's your MOQ?
A:Our MOQ is 20kg. But usually we accept less quantity such as 100g on the condition that sample charge is 100% paid.
Q5: How about delivery leadtime?
A:Delivery leadtime: About 3-5 days after payment confirmed. (Chinese holiday not included)
Q6: Is there a discount?
A: Different quantity has different discount.
Q7: How do you treat quality complaint?
A:First of all, our quality control will reduce the quality problem to near zero.
If there is a real quality problem caused by us, we will send you free goods for replacement or refund your loss.
