Complaint
| Model | APG-NVR-9964UN-2U | |
| System | Main Processor | Industrial-grade Microcontroller |
| Operation System | Embedded LINUX | |
| System Source | 320M Input / 320M Storage / 256M Forward | |
| Video Parameter | Display Split | 1/4/8/9/16/32 (2 Screen Split & Extension) |
| Recording | 12MP/8MP/6MP/5MP/3MP/1080P/720P/D1/CIF | |
| Video Compression | H.265/H.264/MPEG | |
| Code Stream Type | Limited, Variable | |
| Playback | 4K/1080P/720P/D1/CIF/QCIF | |
| Recording Management | Local Playback | 4ch Simultaneously |
| Recording Searching | Smart Time Label, Time Point, Calendar, Event, Channel | |
| Recording Storage | Local Hardisk / Network | |
| Backup | Network / USB / Local Hardisk / Esata | |
| Video | Video In | 64ch H.265 / H.264 Mixed Input |
| VGA Out | 1ch (up to 1080P) | |
| HDMI Out | 2ch, HDMI1 (up to 4K), HDMI2 (up to 1080P) | |
| Audio | Audio Compression | G.711 |
| Audio Intercom Input | 1ch BNC | |
| Audio Out | 1ch BNC | |
| External I/O | Alarm In | 16ch |
| Alarm Out | 4ch Relay (24V DC 2A, 120V AC 1A) | |
| RS485 | 2pcs | |
| RS232 | 1pc | |
| USB Interface | 2pcs USB2.0, 1pc USB3.0 | |
| HDD | HDD | 8pcs SATA (3.5" 500GB/750GB/1TB/2TB/3TB/4TB/6TB) |
| HDD Fixed | Support Hot Plug | |
| ESATA | 2pcs | |
| Network | Network Keyboard | Support |
| Network Interface | 2pcs RJ45 10M/100M/1000M Self-adaptive | |
| Power Supply | Power Supply | AC220V |
| Power Consumption | <35W (HDD not included) | |
| Physical Characteristics | Temperature | 10ºC~+55ºC |
| Humidity | +10%~90% | |
| Atmospheric Pressure | 86kpa~106kpa | |
| Chassis | 19", 2U | |
| Dimension | 438mm x 433mm x 88mm | |
| Weight | 6.5kgs (HDD not included) | |
| Mount | Rack Mount, Stand-alone | |
Q: 1. Support sample order?
Yes, we support sample order for customer to test before bulk order place with client paying for the basic sample cost and shipping cost..
Q: 2. What is the lead time?
For sample order: 3-5days, for bulk order: 3-5 weeks.The specific delivery time depends on the items and the quantity of your order.
Q: 3. Do you have any MOQ limit?
No MOQ limit for sample order. For bulk order with customized service, there will be MOQ limit, which we can discuss by case.
Q: 4. How do you ship the goods and how long does it take arrive?
For sample order, usually we schedule shipment by DHL, Fedex, UPS or TNT.
For bulk order, usually we schedule shipment by air, by sea or by train, and client appointed forwarder and shipment is accepted.
Q: 5. What is the warranty for the products?
Our standard warranty is 2 years, and we agree to extend warranty period with reasonable cost.
Q: 6. How is your after-selling service?
For after-selling service, we will offer free technical training, 24/7 online technical support, and product return for fix service.
Q: 7. Do you supply OEM service?
Yes, we are professional OEM/ODM manufacturer and can meet all customized services.
Q8. What is your terms of packing?
A: Generally, we pack our goods in neutral color boxes and brown cartons. We can also support to design and print your logo on box and carton.
Q9. What is your terms of payment?
A: Usually T/T 30% as deposit, and 70% before delivery. We can accept PayPal and West Union for sample order as well.
Q10. Are you a manufactures?
A: Yes, we are 100% factory. Our manufacture base is located in Pudong district, Shanghai China.
Q11. Do you test all your goods before delivery?
A: Yes, we have 100% test before delivery
