Complaint
Q1: You are a factory or a trader?
A: We are manufacturer, we have our own factory and engineer.
Q2. What are your terms of payment?
A: T/T 50% as deposit, and 70% before delivery.
We'll show you the photos of the products and packages before you pay the balance.
Q3. What are your terms of delivery?
A: EXW, FOB, CFR, CIF.
Q4. How about your delivery time?
A: Generally, it will take 25 to 40 days after receiving your advance payment.
The specific delivery time depends on the items and the quantity of your order.
Q5. Can you produce according to the samples?
A: Yes, we can produce by your samples or technical drawings. We can build the molds and fixtures.
Q6. What is your sample policy?
A: We can supply the sample if we have ready parts in stock, but the customers have to pay the sample cost
and the courier cost.
Q7.How long is the warranty period?
A: Steel structure 2 years, electric parts 1 year.
Q8: How do you make our business long-term and good relationship?
A:1. We keep good quality and competitive price to ensure our customers benefit ;
2. We respect every customer as our friend and we sincerely do business and make friends with them,
no matter where they come from.
