Complaint
Q. What are acceptable payment terms?
A. T/T or L/C at sight.
Q. What is the delivery time for the machines?
A. Usually it will be 50-60 days according to the situation of the order.
Q. What is the warranty time of the machines?
A. It will be 12 months since the acceptance of the machines or 15 months since delivery to the loading port.
Q. What about your after-sales service?
A. Engineers available to make installation, commissioning, training, and providing after-sales service overseas.
Q.How many electric, water, air need for the machines?
A.technical department supply the whole layout for workshop details.
Q. Can I operate machine if don't have experienced engineers?
A. (1) short-time engineers to customer company (5-15days)
(2) Year-time working as requirements
Q. Any quality checking before shipment?
A. 100% confirm, run and test machines before shipment with quality certificate
Q. How can u help us when face some technical problem?
A. 24 hours by e-mail, message, calling. If problems happens need engineer we will arrange the closest or agent in local country, or send Chinese Engineers to solve in 2 weeks.
Q. Where can we get spare part?
A. we choose International Brand that customer can find it in everywhere, such as Siemens, Omron, Delixi etc, or send parts by DHL, Fedex, TNT and other express.
