Complaint
As a factory, RLTTIME provides the following services:
1.OEM/ODM service.
2. Low MOQ custom service.
3. Drop Shipping.
4.Our products have the best price-performance and have Warranty 2-year.
Q1. Can I get a sample oder for led therapy light ?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q2:What is your MOQ ?
A: Low MOQ, 1pc for sample checking is available.And we can offer a drop shipping
Q3:What is your delivery date ?
A: The delivery date is about 5-15 days after receipt of payment.
Q4:What is the difference between red and near infrared light therapy?
A: Red and near infrared light therapy are exactly the same except for two differences: Red light is visible and near infrared
light is invisible. Near infrared light penetrates into the body deeper than red light.
Q5:What is your payment term?
A: 30% deposit in advance and 70% balance before shipment.
Q6. Is it OK to print my logo on led light product?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q7: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate is less than 0.2%. Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution according to real situation.
Q8:Do you offer guarantee for the products?
A:Yes, we offer 2 years warranty to our products
