Complaint
Description:
Characteristic:
| Item | Typical Value | Test Method |
| Appearance | Bight & Clear | Visual |
| Density@20 ºC,g/cm3 | 0.8495 | ASTM D1298 |
| Kinematic Viscosity,100 ºC,mm 2 /s | 604 | ASTM D445 |
| Kinematic Viscosity,40 ºC,mm 2 /s | 7348 | |
| Viscosity Index | 270 | ASTM D2270 |
| Flash Point, COC,ºC | 300 | ASTM D92 |
| Pour Point,ºC | -21 | ASTM D97 |
| Acid Number, mgKOH/g | 0.01 | ASTM D974 |
| Water Content, ppm | 30 | ASTM D6304 |
| Noack Volatility, wt% | 0.8 | ASTM D5800 |
Q1: How do you control your product quality?
First, we are picking and testing samples from every step through the whole production lines, and there are several different inspectors to test the samples to guarantee the correct data.
Second, we have our own Q&C center to pick up and keep the samples from every batch in order to trace the quality when our clients have questions.
Third, the third part can be also acceptable for choosing.
Q2. What is your MOQ?
Our MOQ is 4 drums loaded on one pallet.
Q3. What is your term of packing?
Our packing is usually 200L metal drum or 18L bottle, other packings such IBC tank can be also provided according to clients' needs.
Q4. What is your payment term?
T/T in advance, L/C is acceptable.
And our regular payment term is that T/T 30% as the deposit, and 70% against the photos for the accomplishment of the productions and packages before the delivery.
Q5. What is your term of delivery?
EXW, FOB, CFR, CIF, CIP
Q6. How about your delivery time?
Within 10 days after PO and receipt of your payment.
The specific delivery time will depend on the items and quantity of your order.
Q7. Can you produce according to the samples?
Yes, we can produce the suitable ones according to TDS or test data of your samples.
Q8. What is your sample policy?
We can supply the free samples with the freight cost paid by the buyers.
Q9: How do you ensure our long-term business relationship?
We are sincerely hoping to establish the good long-term business relationship with our esteemed clients, so we will do our best to guarantee our customers' benefit, stable quality and competitive prices are essential, and we are also provide our increasingly advanced technology for our clients' to meet the increasing needs in the current markets.
