Complaint
FAQ
1. Q: What is the price?
A: Our price is determined by various factors, including model, power, product configuration, quantity, price terms (FOB, CIF, CPT, FCA, etc.) and so on.
2. Q: What are your terms of payment?
A: We accept telegraphic transfer (bank telegraphic transfer), letter of credit, etc.
3. Q: What are your payment terms?
A: In principle T/T 30% as deposit, 70% before delivery.
4. Q: What is the minimum order quantity?
A: 1 complete machine; 1 engine component;
5. Q: Do you have samples?
A: Sample order is acceptable, but due to the high value of the engine, we cannot accept free of charge in principle.
6.Q: What are your packing conditions?
A: Fumigated in wooden cases.
7. Q: What is the production cycle (lead time)?
A: For engine parts, we usually have enough in stock; For engines, usually around 30 days;
8. Q: Do you have any other brands?
A:OUR YUCHAI IS A PRODUCTION ENTERPRISE, industry and trade integration, only do YUchai brand related products. Therefore, any inquiries are welcome and we will always do our best to support our customers.
9. Q: Is there a warranty and how long is the warranty period?
A: We can provide warranty services, different models of the warranty cycle is not the same, the specific situation depends, can be negotiated.
10. Q: How about after-sales service and maintenance?
A: We provide repair and maintenance services abroad. In addition, we can provide electronic version of "Engine Operation and Maintenance Manual", "Parts Atlas", "Maintenance Manual" and other materials to the end customers, covering the whole series of export products, to provide reliable technical guidance for market service training.
