Complaint
Foshan Yuedeng Light Technology CO., LTD, with brand name Oteshen Lighting established in 1984, is one of the leading manufacturer engaged in the research, production, development, sale and service of indoor, outdoor LED lightings and solar LED lightings. Oteshen is located in Foshan city, Guangdong Province, with convenient transportation access. Dedicated to strict quality control and thoughtful customer service, our experienced staff members are always available to discuss your requirements and ensure full customer satisfaction.
Oteshen owns the factory with area of 50,000 square meters. And we have more than 400 professional employees including 10 R&D engineers and 20 QC staffs. Besides, we also have our own 24 hours aging testing room, laser printing machines 2pcs, blister packing machine 3pcs, automatic gluing machine 3pcs, dark room, IP65 testing room, EMC testing room and QC inspection room.
Q1. Can I have a sample order for led light?
A: Yes, for the first order, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q2. What about the lead time?
A: Sample needs 10-15 days, mass production time needs about 45-50 days. Specific time according to your order.
Q3. Do you have any MOQ limit for led light order?
A: Yes, it is about 500-5000pcs according to the light.
Q4. How do you ship the goods and how long does it take to arrive?
A: The sample will be shipped by DHL, UPS, FedEx or TNT on your request. It usually takes within 7 days to arrive. The mass production will be shipped by sea.
Q5. How to proceed an order for led light?
A: Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production.
Q6. Is it OK to print my logo on led light product?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q7. Do you offer guarantee for the products?
A: Yes, we offer 2 years warranty to our products.
Q8. How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.
