Complaint
| Model | Appearance (color) | Appearance (texture) | Slicone Content | Average Particle size | Specific gravity | Refractive index |
| OTT-616 | white | powder | ≥99.5% | 1.4um | 1.3 | 1.43 |
| OTT-618 | 1.7um | |||||
| OTT-620 | 2.0um | |||||
| OTT-630 | 3.0um | |||||
| OTT-650 | 5.0um | |||||
| OTT-670 | 7.0um | |||||
| OTT-6100 | 10.0um |
Packing: 20kg Cardboard drum, 240kg/360kg/540kg per pallet
Storage: The shelf life is 24months stored in a cool and dry place away from heat and flame.
Safety: The products is non-toxic, but it is not allowed to be used in medical application, please consult our SDS.
Q1: Can I get some samples?
A: Yes, we can supply the free sample, but the shipping cost be paid by our customers.
Q2: How to start orders or make payments?
A: Proforma invoice will be sent first after confirmation of order, enclosed our bank information. Payment by T/T, Western Union or Paypal.
Q3: How to confirm the Product Quality before placing orders?
A: You can get free samples for some products,you only need to pay the shipping cost or arrange a courier to us and take the samples.
Q4:What's your MOQ?
A:Our MOQ is 20kg. But usually we accept less quantity such as 100g on the condition that sample charge is 100% paid.
Q5: How about delivery leadtime?
A:Delivery leadtime: About 3-5 days after payment confirmed. (Chinese holiday not included)
Q6: Is there a discount?
A: Different quantity has different discount.
Q7: How do you treat quality complaint?
A:First of all, our quality control will reduce the quality problem to near zero.
If there is a real quality problem caused by us, we will send you free goods for replacement or refund your loss.
