Complaint
Are you a Manufacturer or Trading company?
We are an experienced designer and manufacturer since 2005 - we also assist customers with their sourcing needs and consolidate product shipments to reduce freight costs.
Do you have Safety Certifications?
We have an in-house UL/TÜV test lab, and depending on the product, we have items that carry Safety Certifications including: GS /UL / TÜV / CE / BIFMA / RoHS / Reach / KC / Prop 65 / FCC and more. For specific compliance requirements, we can have product tested to virtually any worldwide safety standard. Contact us for details.
What type of Packaging do you offer?
We offer neutral branding in standard gift or brown box tested to international shipping standards. We also offer customized packaging designed and made to your specifications. LUMI does not compete with our customers in the B2C market -we build your brand, not our own.
What are Your Payment Terms?
T/T and L/C are the most common forms of payment.
What is the Standard Lead Time for Samples and Bulk Orders?
We have ready stock.
