Complaint
| 1. Raw Material | Copper, phosphor copper, Brass, Stainless steel, Aluminum, steel, spring steel, Nickel-Silver... and all different kinds of metal; |
| 2. Surface treatment | Gold / Silver /Tin / Nickel / Zinc / Chromium / Copper-plating / Laser etching/Screen printing/Phosphating (can pass salt spray testing with 160 hours)/Black coating / Painting/ Power coating /Electrophoresis / Passivating /Deburring / Polishing / Brush according to ROHS standard; |
| 3. Quotation | Please provide the Formal drawings (normally, with DWG/STP/PDF file ), and make notes with material/QTY/surface treatment and any other requirements, we will provide you the quotation sheet within 48-72 hours; |
| 4. Prototype & Mould | We make the prototypes or molds according to the drawings confirmed by both of us and the customers! The lead time depends on the structure and qty of parts, Normally, the lead time for prototypes is 3-15 days; the lead time for mold is 10-25 days; |
| 5. Production | We will provide samples according to the drawings to customers for approval. Then arrange the production and confirm the delivery date according to the Purchase Order; Normally, the lead time for production is 5-30 days, the structure of parts is different, and the lead time will be different. |
| 6. Package | Plastic bags; Preserving Box; Reel/tape package; Plastic tray; Wood box; Export carton and any other customized package according to the customers' requests. |
Q1: Where can I get product & price information?
A: Send us an inquiry e-mail, and we will contact you as we receive your mail.
Q2: How long can I get the sample?
A: Depending on your specific items, within 3 - 7 days is required generally.
Q3: What kinds of information do you need for a quote?
A: Kindly please provide the product drawing in PDF, and will be better if you can provide it in STEP or IGS
Q4: What are the payment terms?
A: 50% deposit, we take photos for your check and you then pay the balance.
Q6: Are you a trading company or factory?
A: We are a direct factory with experienced engineers and employees as well as an approximate 8,000 square meters workshop area.
Q7: What shall we do if we do not have drawings?
A: Please send your sample to our factory, then we can copy or provide you with better solutions. Please send us pictures or drafts with dimensions (Length, Height, Width), CAD or 3D files will be made for you if placed an order.
Q8: Can we get some samples before mass production?
A: Absolutely
Q9: Will my drawings be safe after sending them to you?
A: Yes, we will keep them well and not release them to a third party without your permission.
Q10: Is it possible to know how are my products going on without visiting your company?
A: We will provide detailed production plans and send weekly reports with pictures or videos to show the processing progress
