Complaint
FAQ and Investment:
Q: When can you deliver the goods?
A: If stocks available, we can deliver goods within 7 days. If no stokcs, that would be 20-25 days after receiving deposit.
Q: How about your payment terms?
A: Our payment terms is by T/T, 30% as deposit, balance by T/T or L/C before shipment.
Q: What is your main market?
A: Our main market is Middle East, Southeast Asia, South America, Africa, European Countries.
Q: We are importing to Egypt, can you provide CIQ certificate?
A: Our company have been in tiles export for many years. We are experienced in dealing with CIQ, SASO, BV, SGS, SNI, SONCAP certificate and etc.
| NO. | Inspection Item | Unit | European starndards | Inspection Result | Qualifed or failed |
| 1 | Length & width | mm | ± 0.6 | -0.01~+0.01 | Qualifed |
| ± 0.5 | -0.01~+0.01 | Qualifed | |||
| 2 | Thickness | % | ± 5 | -0.5~+0.75 | Qualifed |
| 3 | Squareness | % | ± 0.2 | -0.03~+0.04 | Qualifed |
| 4 | Water Absorption | % | ≤ 0.5 | 0.09 | Qualifed |
| 0.09-0.12 | Qualifed | ||||
| 8 | Breaking Strength | N | Thickness≥ 7.5mm, not less than 1300N | 2036N | Qualifed |
| 6 | Rupture Modulus | Mpa | Average≥ 35 Mpa individual ≥ 32 | 40.6 | Qualifed |
| 39.10~40.60 | Qualifed | ||||
| 7 | Resistance to surface abrasion of glazed tiles | - | Report abrasion class and cycles passed | Class 3 falture visible at 750 revolutions | Qualifed |
| 8 | Crazing resisitance | - | Required | Fully resistant | Qualifed |
| 9 | Slip resistance (Ramp test)* | - | Manufacturer to state value and test method used | Mean overall accpetance angele 7.8° Slip resistance assessment group R9 | Qualifed |
