Complaint
COMPANY INFORMATION:
1. We have no agents or dealers, so the price that we provided is factory price.
About the quality guarantee: The price that we provided is the lowest price, we have no profit to support overseas service.
If there is some question with your machine, we will adopt DHL, express new parts to you in 3 days, and our technologist will guide you or your technologist on how to repair it. We provide parts for free in 12 months, not including the freight fee.
2:Question: ××× company's price is cheaper than you, I want the cheap one.
Quality comes more important than price. They will not sell the machine with no profit. Excessive low price means inferior parts and unconcernedly assemble. Our parts are all purchased by our professional buyer, they have plenty of experience to choose good parts in good price. The education background of our workers is junior college or higher than this, plenty of assembling experience. We have a professional quality inspector before our machine is out of our factory, we test every machine strictly.
3:Question: Is there any risk to ordering your products.
Do not worry, we have plenty of experience, we have a professional transport company and ship company that established long term cooperate relationship with us. We ask best freight fee for our customer. Any problem please feel free to contact us , we provide 7*24 hours service, we are glad to provide our service any time.
4:Question: How long should I wait till I receive my product?
If you purchase a small machine and need it to hurry, we can contact DHL for you. It can be sent to you in 3 days. The large machine we use container or RORO for customer AS SOON AS POSSIBLE.
